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JHC Technology is a Service Disabled, Veteran-Owned, Small Business based in the Washington, DC Metro area. Our primary focus is to offer customized solutions and IT consulting to our Commercial and Government clients. Our experts have a broad experience delivering and managing Microsoft Enterprise applications and Cloud and Virtualization Solutions, as well as mobilizing Enterprise data.

Thursday, July 11, 2013

How to Clear an Enterprise Password from a BlackBerry

As you may already know, once a BlackBerry device has been activated on a BlackBerry Enterprise Server the IT Policy is "hard coded," so to speak, on that device. If your organization, for whatever reason, wishes to allow users to keep these devices without the password, the tool JL_Cmder.cmd is a Windows Command Script (.cmd) that will do the trick. There are other important troubleshooting features included as well.

Recently I was faced with 4 different BlackBerry devices that received a white screen 603 error or error 507 after the carrier pushed out an upgrade. The solution provided to me by the vendor did not resolve the issue.

To fix it, I ran the JL_Cmder.cmd against the device, selected option number 5) resettofactory (see the screen shots below). Once completed, all the user data and IT Policy are wiped. I then had to recover the OS and was able to successfully reactivate the BlackBerry and restore with the backup files. Prior to running the .cmd, be sure to backup and save your data to your Backup files:

  1. Connect the BlackBerry with the USB cable.
  2. If you did not already install FREE RIM BlackBerry Desktop Software, go to http://us.blackberry.com/software/desktop.html and install the software in order to Backup up all the data on the device.
  3. Once you have any data you would like to restore saved within your Backup file you are ready to run Execute

  4. Follow the screen prompts and enter the password if the device has one currently 

  5. Select 5) resettofactory

  6. You will be prompted with the following screen that you are about to reset the device to factory settings. Click (Y) for yes.

  7. Once this has completed, follow the onscreen steps to recover the OS and reactivate the BlackBerry.
If you have any questions or would like further information, please respond to this post or email me and I will do my best to provide you with more information in a follow-up post. 

Wanda Bannerman is the Mobile Architect for JHC Technology.  She can be reached at wbannerman(at)jhctechnology.com.


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