Step 1: Check Your Deleted Items Folder
Every Outlook client
mailbox comes with a deleted items folder. So any mail items deleted (email,
calendar events, appointments, etc.) will always be forwarded to this deleted
items folder. This is known as a soft delete.
To recover recently
deleted items within the Outlook mailbox, select the Deleted Items
folder. Once you are within your deleted items, you can sort by date, sender or
type of message to find the mail item that you’re looking for.
But let’s say that
you deleted your deleted items. Now what?
Step
2: Recover Deleted Items
MS Outlook client has
a Recover Deleted Items Tool that allows you to recover mail items that have
been deleted from the deleted items folder. To
recover deleted items on the client:
a. Select
the Deleted Items folder,
b. On the Tools menu, click Recover Deleted Items (this will be under the Folder
tab in Outlook 2010)
c. Highlight
the deleted items you wish to recover
d. Select
the Recover Selected Items icon. Your selected items will now be restored
to the Deleted Items folder.
Wonderful
news, right? But what if you permanently deleted your deleted items? This means
that at some point, you held down the shift key while selecting delete, or
what’s known as a hard delete. Now your deleted mail items are no longer
recoverable from the deleted items folder or by using the Recover Deleted items
tool.
Step 3: Recover Deleted Items via Exchange
Most
businesses have an MS Exchange environment where email items are retained for
at least two weeks before being physically deleted from the Information Store.
This is referred to as the Deleted Items Retention Policy. However,
these deleted items are hidden from the MS Outlook client and must be recovered
by an administrator with Exchange Admin rights. An Exchange Administrator
gathers information needed to perform a Single Item Recovery. The
Exchange Administrator then searches the "Dumpster" of the mail
server. This is where purged or deleted items are located before being
physically deleted from the Information Store via the Deleted Items Retention
Policy. Once the deleted item is found, a .PST file can be created containing
the missing mail items. The .pst file is then imported into the user’s mailbox,
thus restoring the missing email.
Step 4: Exchange Backups
Last
but not least, is the option to restore a user’s email using a Point-in-Time
recovery Exchange Restore. Stick around for my next blog as we go through the
task of a mailbox restore using a third party backup, restore and archive
recovery tool.
Jeronna Freeman is the Cloud Administrator for JHC Technology. She can be reached at jfreeman(at)jhctechnology.com or connect with her on LinkedIn.
Jeronna Freeman is the Cloud Administrator for JHC Technology. She can be reached at jfreeman(at)jhctechnology.com or connect with her on LinkedIn.
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